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CONTACT US

URBAN STEPS

#04-16 Beauty World Centre 
144 Upp Bukit Timah Rd 
Singapore 588177 

+65 8822 7890

facebook.com/urbanstepsacademy

@urbanstepsacademy

Copyright © 2019. Joyful Steps & Rhythm Pte. Ltd.                All Right Reserved. Reg No.: 200914878 G

FAQ

1. tERMINOLOGY

Digital Live Dance Studio

A physical studio space where "Live Classes" are conducted by Coaches combined with the use of Digital and Online content as Material References.

Public

Anyone who visits Urban Steps.

Guest

A member who has not enrolled for any Urban Steps Programme.

Ordinary Member (OM)

A member who has enrolled for any basic Urban Steps Programme.

Premium Member (PM)

A member who has enrolled for any premium Urban Steps Programme.​

Academy Member (AM)

A member who has enrolled for the Academy of Urban Dance Programme.

Member/Family Account

Members may register their friends or family under the same account if you would like to be accountable for their respective administration and payments.

Course/Programme Fees

Please refer to the Dance Programme Table / Calendar for the relevant details

Channel Pass

The respective channel pass will be issued when a member is enrolled into any Urban Steps Dance Programme.

You may utilize your channel pass to register for any existing classes within your channel for FREE on a per class basis.

Condition - To utilize your channel pass, you must have attended your enrolled class on the previous week.

Promo Code

When making a purchase from our store or when registering for any Urban Steps dance programmes, be sure to enter your promo code to enjoy our amazing discounts.

Flash Deals

We will be having amazing flash deals from time to time, so keep a close watch, exclusively on our Facebook page and Instagram.

@urbanstepsacademy

2. PROCESSES

Guest Registration (Free)

 

Step 1: Click on "Join Us"

Step 2: Fill in Registration Form

Step 3: Confirm Registration

 

- Updates on current events and dance programmes available.

 

OM Registration & Privileges include:

 

Step 1: Register as Guest

Step 2: Select and Enrol in a Basic Dance Programme

 

- Updates on current events, the latest Academy products and dance programmes

- one time fee of $50 (Valid for 3 years)

- Urban Steps Academy Uniform

- Ordinary Member Account Creation

- Channel Pass to Respective Dance Channel

PM Registration & Privileges include:

 

Step 1: Register as Guest

Step 2: Select and Enrol in a Premium Dance Programme

 

 

- Updates on current events, the latest Academy products and dance programmes

- one time fee of $65  (Valid for 3 years)

- Urban Steps Academy Uniform

- Premium Member Account Creation

- Premium Discounts

- Channel Pass to Respective Dance Channel

- Waiver of Stage Performances and Production Audition Fees

AM Registration & Privileges include:

Step 1: Register as Guest

Step 2: Select and Enrol in an Academy Dance Programme

- Updates on current events, the latest Academy products and dance programmes

- one time fee of $180  (Valid for 3 years)

- Urban Steps Academy T-shirt Uniform, Dance Cap and Dance Shoes

- Academy Member Account Creation

- Priority Booking for Classes

- Exclusive Academy Discounts

- Channel Pass to All Dance Channels

- Waiver of Stage Performances and Production Audition Fees

- Academy Certifications and transcripts for applicable Graduated Levels

3. OTHERS

Online Payments

- A Processing Fee of 5% will be applicable to all online payments

- For course payments, only 5% cashback will be credited to your member account

 

Payment by Instalment

Payment by Instalment will be made available

 

Rental of Studio

$55 for peak (Weekdays after 6pm / Weekend Sat & Sun)

$48 for non-peak (Weekday before 6pm)

 

Online Account

You will be able to access the following when you are logged into your online account

- Invoices

- Account Participants

- Enrolled Programmes Calendar

- Account Details (Status / Family / Personal Information)

- Shopping Cart

 

Class Enrolment

Step 1: Register your self as a Guest

Step 2: Select and Add to Cart a suitable dance programme (via List view or Calendar view)

Step 3: Check out your shopping cart

Step 4: You will receive your invoice

4. TOP 10 QUESTIONS

Q1: How do we know what the current promotions are?

 

ANS: 

Click on our navigation bar <Current Events & Promotions/Promotions>, and you will find a list of our current promotion details

 

 

Q2: What payment methods are available at the moment?

 

ANS: 

At the moment, we are only able to accept cash payments over the counter at Joyful Steps & Rhythm.

We are currently establishing our online payment gateways. We will be ready very soon.

 

Location 1:                                                                Location 2:

144 Upper Bukit Timah Road                                  35 Rochester Drive

#03-29/30 Beauty World Centre                           #02-13 Rochester Mall
Singapore 588177                                                   Singapore 138639

 

 

Q3: When will the Academy of Urban Dance open for enrolment?

 

ANS: 

Urban Steps Academy of Urban Dance will be open for registration sometime in January 2019.

Classes will commence in April 2019 (To be confirmed). Be sure to follow us online for the latest update on that. 

 

 

Q4: Are shoes currently permitted in the Urban Steps Studio?

 

ANS: 

Students may bring along their own clean dance shoes with non-marking/evasive soles that is designated for exclusive studio use.

If uncertain about the permissions, please clarify with any of our Coaches.

 

 

Q5: Where can we purchase dance shoes with non-marking/evasive soles?

 

ANS: 

Urban Steps will be retailing Customized Urban Dance Shoes at our online store soon.

 

 

Q6: Is the use of the Urban Steps Uniform mandatory for class? Why?

 

ANS: 

Yes.

Photos and videos will be taken during classes without prior notice. The school requires the participants of the class to practise uniformity and appropriateness of dancewear.

 

 

Q7: Are participants expected to perform in showcases?

 

ANS: 

Yes. 

Performing in showcases is part of the journey in building confidence, humility and the many values we embrace at Urban Steps.

 

 

Q8: What happens to our class when it falls on a public holiday?

 

ANS: 

Urban Steps are not open for regular classes on public holidays. Your class fee will be pro-rated and credited into your account.

You may use your account credits to make payment for any dance programme or product check-outs.

 

Q9: Are there make-up classes when I miss a class?

 

ANS: 

There are no make-up classes available.

If your reason for missing class is under the official list , your class fee will be pro-rated and credited into your account.

You may use your account credits to make payment for any dance programme or product check-outs.

 

Official List:

1) Certified Medical Leave / Hospitalisation

2) Official School Events

3) Verified Commpassionate reasons

 

 

Q10: Are there any free trials available?

 

ANS: 

No. Urban Steps do not have any free trials at the moment, but we are trying to arrange something special for you.

In the meantime, you may enrol for a suitable dance channel and enjoy the use of your channel pass to try out  a variety of classes.